Shipping and Returns

As a guide only, express orders are dispatched within 1-2 business days, while standard orders are dispatched within 2-3 business days from placing an order. In the event that an item is not available we will notify you – via email, text or phone call – to arrange an agreeable alternative or a full refund.

There is free shipping on all heirloom seed orders & free express shipping on heirloom seed orders to the value of $50 or above.

Veggie crate orders are typically fulfilled within 7 days, however it is best to check before you purchase if you have a sensitive timeline. 

You can choose between a refund, exchange or credit when goods are faulty, have been wrongly described, are different to the product purchased on the website or don’t perform as advertised.

Please read all product descriptions and choose carefully as we do not normally give refunds if you change your mind or make a wrong decision when ordering. But we are humans, so of course we will consider any request on its merit.