Heirloom Seed POS

Returns Policy

You can choose between a refund, exchange or credit when goods are faulty, have been wrongly described, are different to the product purchased on the website or don’t perform as advertised. Please read all product descriptions and choose carefully as we do not normally give refunds if you change your mind or make a wrong decision when ordering. But we are humans, so of course we will consider any request on its merit.

Shipping

As a guide only, express orders are dispatched within 1-2 business days, while standard orders are dispatched within 2-3 business days from placing an order. In the event that an item is not available we will notify you – via email, text or phone call – to arrange an agreeable alternative or a full refund. Veggie crate orders are typically fulfilled within 7-10 days, however it is best to check before you purchase.

We send seed packet only orders under $50 via Australia Post envelope post, so we recommend choosing express postage if you are in a hurry. For all seed packet only orders $50 or over, there is free express shipping.